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Special Offer ITIL®4 Practitioner: Service Desk Live Online Training with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book – 1WorldVerify.

Original price was: US$3,388.00.Current price is: US$1,694.00.

Included in Purchase:

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Practitioner: Service Desk
  • Official Online Web Proctored ITIL® 4 Practitioner : Service Desk PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access to e-learning videos developed by PeopleCert Accredited Trainers
  • Student version of ITIL® 4 Practitioner: Service Desk Training Material, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • 10 PDUs for attending Live Online Training
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.

The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Service Desk enables professionals to

  • Define the key concepts, principles, value and challenges of Service Desk
  • Capture demand for incident resolution and service requests
  • Establish and maintain communication channels and interfaces between the service provider and users.
  • Enable effective, efficient, and convenient communications between the service provider and its users
  • Apply Service Desk metrics to improve performance
  • Measure, assess and develop the Service Desk practice capability in their organisation by using the ITIL Maturity Model.

Prerequisites

  • ITIL 4 Foundation Certificate in IT Service Management OR
    ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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