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Special Offer ITIL®4 Practitioner: Service Desk E-Learning Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book – 1WorldVerify.

Original price was: US$988.00.Current price is: US$494.00.

Included in Purchase:

  • Official Axelos e-book main guide for ITIL® 4 Practitioner: Service Desk
  • E-learning (Recorded Videos covering the entire syllabus)
  • Official Online Web Proctored  ITIL® 4 Practitioner: Service Desk PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access to e-learning videos developed by  PeopleCert Accredited Trainers
  • 12 months validity for Official PeopleCert online exam voucher
  • The student version of ITIL® 4 Practitioner: Service Desk Training Material Accredited Courseware by PeopleCert
  • Average Course Completion Time: 5 days
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to the trainer for any questions
  • Letter of Course Completion
  • Mobile Friendly
  • 10 PDUs for Self-Paced E-learning
  • Free MyAxelos Subscription for 1 month from the date of issue of the PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.

The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Service Desk enables professionals to

  • Define the key concepts, principles, value and challenges of Service Desk
  • Capture demand for incident resolution and service requests
  • Establish and maintain communication channels and interfaces between the service provider and users.
  • Enable effective, efficient, and convenient communications between the service provider and its users
  • Apply Service Desk metrics to improve performance
  • Measure, assess and develop the Service Desk practice capability in their organisation by using the ITIL Maturity Model.

Prerequisites

  • ITIL 4 Foundation Certificate in IT Service Management OR
    ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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